Our staff team
Our staff team will receive all mandatory training as required and will also be supported to complete QCF diploma Level 3. We will also identify and facilitate any extra training that will enable greater understanding of the people we support. All staff will also complete the Induction care standards as part of their 12-week induction.
There will be a dedicated programme co-ordinator to enable the creation and review of individual’s outcome based activity programmes.
Description of services and facilities
The following services are provided at the Homes location
Care home service without nursing
The following regulated activities apply to services provided by the home
Accommodation for persons who require nursing or personal care
Location where the regulated activities are provided
243 Church Street
243 Church Street
01773 438227 e-mail email@example.com
The Home provides services for individuals with needs in the following areas
Autistic Spectrum Disorder
The following care and support services are provided by the home
Our House is located in Waingroves village opposite a community woodland. The house is on a bus route and is within walking distance of the local pub, church, shop and community centre. The local community hold a range of events throughout the year including the annual show and panto. The nearby town of Ripley is two miles away and has a good mixture of shops, a local market, supermarket, doctors, dentist, community hospital, pubs, night clubs and restaurants.
The Physical Environment
Our House has 5 large bedrooms all with en-suite wet rooms, 3 separate living areas which include a living/dining room, cinema/sensory room and conservatory plus a large dining Kitchen. The property has 3 bedrooms’ downstairs (one wheelchair accessible) and 2 bedrooms upstairs. Both floors have a shared bathroom with the one downstairs benefiting from an air Jacuzzi bath whilst being suitable for anyone using a wheelchair. The property also has an office, staff room, medication room and storage room.
There is also a sensory/cinema room equipped DVDs and sensory equipment.
There is a full automatic fire alarm, sprinkler system and emergency lighting.
The outside of the property includes a patio and lawn, we also have use of an allotment in Ripley town centre which we will be preparing this year ready for planting in 2019. There is also a secure parking space.
The garden area is fully accessible to someone using a wheelchair as it comprises a ramp to all levels. There are textured dimple pavers at the top and bottom of the ramp, railings to the front door and along the whole ramp so people with a visual impairment can independently.
Individual Bedrooms and personalisation
We will encourage and support each individual to personalise their bedroom, with this process beginning prior to moving to Our House. Each bedroom includes wardrobes, an en- suite wet room with shower controls that can even be adapted to suit individual skills and preferences. For example, if someone finds difficulty with their fine motor skills, a large dial can be fitted.
Keeping in Touch
Individuals will be supported to keep in contact with family and friends using their preferred method. We have a cordless telephone enabling people to speak in the privacy of their own rooms. We can also provide access to Skype video calling, email or support people to write a letter. We can also support people to send pictures and updates to family and friends.
We will also have regular meetings with families as we recognise the value of family input, opportunity for feedback and sharing of ideas.
Any changes to the organisation and staffing will always be communicated to families.
Programme of activity – ‘My perfect week’
Each person we support will have a person-centred care plan. This will detail likes and dislikes, important life history, social network and contacts, preferences for activities and hobbies, dreams and aims. Our care plans are centred around an Individuals emotional, social, recreational/educational and physical needs as well as their aspirations. We encourage positive risk taking as a means of enabling growth and development. All person-centred plans will contain relevant risk assessments.
All staff will be aware of these and will support individuals to build their unique programme, enabling people we support to achieve their chosen goals. These will be reviewed regularly.
We believe that a varied and fulfilled activity programme should consist of all elements of living such as, learning new skills, working towards goals, socialising and meeting sensory needs.
Privacy and Dignity
We will respect individual’s privacy and dignity at all times. This is embedded in the culture at Our House Waingroves Ltd.
All People we support have the right to be alone and undisturbed if they wish.
Personal rooms will have individual locks fitted and people we support will be provided with a key unless a documented risk assessment indicates that this is inappropriate.
Staff will not discuss the people we support with anyone not directly concerned with their support. Any professional discussions about individuals will be for the purposes of managing and improving their care. We will always involve individuals in discussions of the planning of their support as much as possible.
People we support will always be offered privacy for personal discussions including phone calls. Records will be designed, used and stored to assure privacy. We will always adhere to the legislative controls over records, such as the Data Protection Act. We have a designated storage area and archive system for records.
Maintaining a person’s dignity is central to the positive culture of Our House Waingroves Ltd. All our staff will be trained in this area.
Bedrooms, bathrooms and WCs have locking mechanisms on the doors.
Individuals who require personal care will have individual support plans which will always document any support required in this area. We will always enable people to be as independent as possible whilst managing risks.
Complaints and concerns
We believe that complaints provide us with an opportunity to learn and to do something better in the future. We welcome the raising of concerns and complaints as part of our continuous improvement.
The Registered Manager reviews all complaints and concerns on a monthly basis to ensure that they are satisfied that any actions to help us improve have been put into place.
If you have a concern or a complaint, please discuss this with the Registered Manager or the senior on duty.
This Registered manager is responsible for acknowledging your complaint within 72 hours and responding to it within 21 days.
We will keep a written record of the concern or complaint and you are welcome to view this at any time.
If you feel that we have not provided you with a response you are happy with, please contact the directors, Sarah Wyatt and Nick Seals at:
Our House Waingroves LTD
143 Tamworth Road,
If we are unable to satisfy your concerns, or if you feel that we have failed to provide you with an outcome you expect, please contact our inspectorate, The Care Quality Commission at:
Care Quality Commission
Newcastle upon Tyne
Tel: 03000 616161,
Fax: 03000 616171
The people we support will be provided with their preferred communication methods to enable them to raise any concerns or complaints they may have. Regular meetings with key workers and the manager will also provide a forum for this.
It may be that an individual would benefit from someone external to the care provider and family to help them solve problems and discuss concerns. Individuals will be supported to access advocacy services who can act in their best interests. The Registered Manager will be happy to provide information on local advocacy groups and other support networks.
Some of those currently known to us -
Derbyshire Advocacy Service
RTC Business Park
Kelvin House (Third Floor)
e-mail - firstname.lastname@example.org
Derbyshire Mind Advocacy Service
Contact Details for Our House Waingroves Ltd
Sarah Wyatt and Nicholas Seals
Our House Waingroves Ltd
143 Tamworth Road,
Telephone 01773 438227 e-mail – email@example.com
Registered Manager –
243 Church Street
Telephone 01773 438227 e-mail firstname.lastname@example.org
Nominated Individual –
Dr Tom Tait
243 Church Street
Telephone 01773 438227 e-mail email@example.com
Company Ownership/Legal Entity
OUR HOUSE WAINGROVES LIMITED
Company number 10296598
Registered office address - Ashleigh Villa, 143 Tamworth Road, Long Eaton, Nottingham, United Kingdom, NG10 1BY
Company status - Active
Company type - Private Limited Company
Incorporated on - 26 July 2016
55900 - Other accommodation
87900 - Other residential care activities not elsewhere classified
Once available, you are invited to review the latest CQC inspection report on Our House Waingroves Ltd, and the latest summary of the people we support and their families views on the services offered.
Copies will also be available from the manager at any time.
Reviewed and updated – 12/08/18 by Sarah Wyatt (Director)
Welcome to Our House Waingroves Ltd!
We are a small, family owned care service, providing support for up to five individuals aged 18 -65, who may have Autism, Learning disabilities or sensory needs.
Our House Waingroves Ltd aims to provide support that is centred on each individual in an environment that is first and foremost their home. We are able to offer long term placements in an environment that will enable growth and fulfilment.
We will always put the needs of the people we support first and will always ensure that we are able to offer the support that they require prior to admission.
Aims and Objectives
Our House aims to provide care and support that is rooted in core values of compassion and respect. We will recognise the potential of all people who live here and enable them to achieve their ambitions. Recognising the individual need for personal fulfilment, we will help people we support to create individualised programmes of activity. We will support each individual to be valued members of the community and respected as individuals
Whilst encouraging the development of living skills and social presence, we will also respect individual’s uniqueness and will encourage expression of this. This will be facilitated by training and use of Intensive Interaction.
We will support the development of communication for all individuals in their preferred methods. We will work closely with Speech and Language therapists when required in order to enable us to support individuals to communicate. Each person will have their own individual passport of communication and communication systems.
We understand that sometimes, communication difficulties may lead to behaviour that is considered challenging. We are fully committed to ensuring that we support our staff team to recognise that this is a form of communication and has a function. Our team will implement positive behaviour support at all times.
All our staff will be trained in the NAPPI approach. (Non-abusive psychological and physical intervention) This is accredited by The British Institute for Learning Disabilities and focuses on preventing the need for physical interventions. We will work closely with individuals to enable them to manage their behaviours.
At Our House Waingroves Ltd, we believe that strong and present leadership is the basis for creating and maintaining a positive, caring and insightful team of support workers. Our Manager will work closely with their team to guide and encourage understanding of each individual. We recognise that the relationship between individuals and support workers is fundamental to facilitating the growth and development of the people we support. Therefore, the value placed upon our support team is of paramount importance to our organisation. Our support team will be actively involved in discussion, sharing of ideas and decision making. We believe that this and strong leadership is the key to building positive cultures where values of kindness, respect, understanding and compassion prevail. These values are, above all, the central components in creating a model of care to be proud of, where everyone can thrive and develop.
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